ITIL Service Support - Adapting To Change

Duration

2 to 3 hours

Overview

Audience

Anyone working in IT Services and requiring more information about the ITIL best practice framework; for example, IT service providers, IT directors and managers, and CIOs.

Prerequisites

None.

Objectives

After completing this Course, the student will be able to:
• learn the value of ITIL principles for improving efficiencies within the IT department of an organization
• learn the 11 core ITIL principles and their related functions
• learn how to make the Service Deck an efficient communication channel between users and the IT service provider
• learn the essential ITIL definitions
• learn how to prepare for certification by completing a sample ISEB ITIL Foundation Certificate examination

Course Content