Tandem Service Management Introduction

Duration

1 hour

Overview

Audience

Personnel requiring a working knowledge of Tandem Service Management.

Prerequisites

Basic computer knowledge.

Objectives

After completing this course, the student will be able to:
• Identify the client/ server applications and software for the Himalaya S-Series Server
• Identify how to maintain and service tools, and solve basic problems

Course Content

Tandem Service Management, Part 1

TSM Client/ Server Software Components
Powering on the Workstation
Starting TSM Client Tasks
Starting the TSM Application
Logging on to the TSM Application
TSM Application Service Connection Task
Non-stop Kernel User Access Privileges
TSM Views – Physical View of a Server
Physical View of an Enclosure using the Connection View
Inventory View

Tandem Service Management, Part 2

Viewing Alarms and Attributes
Finding a Resource
The Actions Dialog Box
Actions Permissions

Tandem Service Management, Part 3

Monitoring the System and Identifying Problems
The TSM EMS Event Viewer Application
Overview:
• What is an Event?
• What are Event Messages?
• What are EMS Event Logs?
• How to use the TSM EMS Event Viewer Application
• Start the TMS Event Viewer

Tandem Service Management, Part 4

Scanning for Alarms Using the TSM Service Application
Viewing All Alarms in the Himalaya S-Series Server
• Sorting Alarms
• Deleting Alarms
• Problems and their Definitions
• Alarm Detail
• Scanning for Alarms
Checking Processor Status
Checking Attributes of a Resource
Checking TSM Status Messages
Windows NT Event Viewer Window
Filtering TSM Status Messages
Getting Detailed Information on a Message
Saving a Copy of the Status Log to Disk

Tandem Service Management, Part 5

Using the TSM Configuration Application
• When to Use It
• Starting it
Performing Configuration Tasks
Configuring the Himalaya S-Series Server
• Service Provider Access
• TSM Security
Defining Users
Starting a TACL Terminal Emulator Session